How And When To Ask Customers For Reviews Online
Online customer reviews can lead to an increase in brand awareness and consumer trust, as well as more sales for your business. Positive customer reviews can help build your company’s reputation and credibility, but they aren’t always easy to get. And with the growing number of consumers who read customer reviews before making a purchase, the importance of positive reviews is growing.
How do you ask your customers to leave a review of your products or services? While difficult, especially for new business owners, asking for customer reviews is something that anyone can do with a little bit of help from a digital marketing expert.
This is where Social Buzzing comes in. With hundreds of Social Buzzing reviews online, when it comes to getting customers to leave a positive review, we are the experts. With 4 out of 5 online consumers reading reviews before making a purchase and almost 70% of them believing that reviews older than 3 months are no longer relevant, it is important to get as many new, positive customer reviews as possible.
Let’s take a look at 2 innovative and easy ways that you can ask for online customer reviews for your business:
When To Ask For Reviews
Did you know that there are certain times to ask for customer reviews that are more effective than others? Noon to 7 pm is typically the best time to ask your customers for reviews, with 2-3 PM and 6-7PM being the most effective.
How To Ask For A Review
So, what is the most effective way to reach out to your customers and ask them to leave review of your business? Let’s take a look:
Request Reviews Via Email- creating a review request email campaign can help to partially automate asking for customer reviews. You will use a template which can be custom tailoured to your specific needs and the customer. Typically it would be in the form of a customer feedback surveys, or an email message which contains a link to a page where the customer can leave a review.
Some examples of subject lines would be:
- “How did we do?”
- “We’d love to hear your feedback!”
- “Got a minute to share your experience with (Business Name)?”
- “We want your feedback.”
An example of an effective email message template that has worked for businesses throughout a wide range of industries would be:
“Hi (First Name of Customer)! Thank you again for choosing (Business Name). It’s our priority to continue providing top-notch service to customers like you. Please leave us a review on our profile on (review site, with direct URL to review website profile). It will only take a minute, but your valuable feedback will help us improve and make a huge difference to our company. Thank you!”
Request Reviews Via SMS- research shows that more than 56% of all online reviews are left by customers using their mobile devices. This makes asking for customer reviews via SMS even more effective. Additionally, SMS messages are opened at a 98% rate and are usually read within 3 minutes.
An example of an effective SMS message template would be:
“Hi (First Name of Customer), thank you for doing business with us. Do you have 1 minute to leave a review on (review site) about your experience with us? Just go here: (review website profile link). Thanks for your help!”
“Hello (First Name of Customer), your opinion matters to us. Could you take a minute to leave us feedback on your visit to (Business Name)? This link will take you to a quick survey with 3 questions. We appreciate your help!”
Boost The Effectiveness Of Your Small Business Digital Marketing Campaign
Are you looking for more ways to ask customers for reviews online? If so, let Social Buzzing help. Social Buzzing has helped thousands of UK businesses and you can see what their customers have to say in the many positive Social Buzzing reviews online.
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